Here I was sitting, Hmm....oh crap, the cycled ended, my bill is late, and they suspended my service. No big deal, I usually just hop online through my phone, get a payment entered, watch the pretty lights go out and start their sync cycle on the modem....a few minutes later I'm back online.
Tonight? Apparently a coincidence. I pay my past-due balance same as the last few months...hmm, that's an odd balance remaining. Do the math, and realize Mediacom bumped the late fee by a dollar! $8.50 now, not $7.50. grumble, grumble...ok, pay another $1..
Hmm, still no internet. Well, fine, you've twisted my arm...I'll pay the current bill too. Make a THIRD online payment in "We are experiencing higher than normal call volumes." Here I was sitting, Hmm....oh crap, the cycled ended, my bill is late, and they suspended my service. No big deal, I usually just hop online through my phone, get a payment entered, watch the pretty lights go out and start their sync cycle on the modem....a few minutes later I'm back online.
Tonight? Apparently a coincidence. I pay my past-due balance same as the last few months...hmm, that's an odd balance remaining. Do the math, and realize Mediacom bumped the late fee by a dollar! $8.50 now, not $7.50. grumble, grumble...ok, pay another $1..
Hmm, still no internet. Well, fine, you've twisted my arm...I'll pay the current bill too. Make a THIRD online payment in "We are experiencing higher than normal call volumes.".....cough, cough,bullshit...but since THEY know there's a problem, "bugger off, we don't need to talk to you!"
I call in from another phone NOT on my account, and sure enough, "In order to maintain our systems...Mediacom will perform maintenance from 12am-6am..." Well gee, be nice if I see that somewhere...a Twitter page, RSS feed, or status page Joe Q. Nerd could check. Then I'd know I should just go to bed, cause the internet won't be back until I'm up again.
I call in from another phone NOT on my account, and sure enough, "In order to maintain our systems...Mediacom will perform maintenance from 12am-6am..." Well gee, be nice if I see that somewhere...a Twitter page, RSS feed, or status page Joe Q. Nerd could check. Then I'd know I should just go to bed, cause the internet won't be back until I'm up again.
TL,DR: Apparently internet is down for maintenance ALL NIGHT. Thanks for the heads up, guys. Er, I mean, I would've appreciated a heads up.
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