Hello,
Looking for any answers. Yesterday my wife called me at and informed me something was up with the internet at home - constant disconnects from streaming, slow/sluggish web browsing. When I got home Speedtest was showing 3-4mbps and dropping down to .08 Mbps - and disconnecting often. I did all the typical things - power cycling router/modem, checking cables, bypassing the router, disconnecting the one splitter I have and going direct from wall to modem, directly from modem to computer, and nothing worked to improve the situation. I have 50Mbps internet and it has generally been stable and speedtest runs 40+. This issue started on a Motorola SB6141 (since switched) that has been stable. I'm also running through an Asus RT-N66U, which seems not to be causing any of these issues.
I called Mediacom's support and they looked at the line and told me that there were no outages in the area and that it appeared to be a localized incident. They want to send a tech, which normally I'm fine with, however they want to send one TWO AND HALF WEEKS OUT on the 31st (call was the 14th). I work a home a bit and this seems ridiculous. I just have residential so I realize I have no choice but to wait. I'm so reliant on home internet that when I saw a mediacom truck in the neighborhood I darn near stopped to bribe him to come take a look. I've tried everything I can, even purchased a new modem today (Zoom 5352), which doesn't seem to have helped. Here's the firmware info:
Modem Info - Zoom 5352
Information
Standard Specification Compliant DOCSIS 3.0
Hardware Version A0
Software Version v5.5.8.6
I'm hoping someone can look at the connection data and at least have some insight as to if it's a cable issue or what's going on. I'm having to type this from a laptop on a mobile hotspot. I appreciate any feedback!
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