Need to get a hold of a mediacom customer service Manager
Here how it goes:
Friday December 11th
Tech come over to install the new Tivo setup ( Main box and three mini boxes ) After a total of three techs and 5 hours later I had the main almost online ( seem there was a problem with Tivo). They ( the tech ) said one mini was ready to set up and when i got internet on the main box just finish the set up on the mini . Got internet on the main around 6 pm . tired the mini setup got " Tivo DVR not found " . So i started trouble shooting . didn't get anywhere . They had set up a return call for Saturday 12/12 3-5 PM. Got the phone to confirm the appt. ( thought I had confirmed it , more on THAT later)
Saturday 12/12
Waited from 3 to 4:55 pm , NO call from Tech , Called Mediacom , Seems the appt was canceled . Talked about the problem I was still having of the Mini not connected . Was transferred to the "TIVO" support (Mediacom's Internet and Phone Support)
after talking with the tech , He talked to his Supervisor, They were going to try to remove and re-add the boxes on the account. They were able to add the Main box back on , but were having issues with adding the 3 mini boxes to the account , the issue was with the "program " that they use to add the boxes to . WAS told that the Supervisor would call me back with an update and the tech would call me for a status. I gave them my cell phone number so they could reach me. found out a had a house call for Wednesday the 16th also
Sunday 12/13
Tried the mini boxes again, ( Tivo DVR Not Found) waited til around 5 to call Mediacom , again. Told the tech was suppose to get a call from the Supervisor and the tech. This tech told me that the server ,and the backup server that was used to activate this boxes was down. He told me His supervisor would call with an update. Side Note got the automated call about my House Call , seem that when you schedule an appt . you hit "1" to confirm , but these return Calls you hit "1" to cancel. So I unwilling had cancelled my Saturday call due to a stupid setup of their (Mediacom's ) automated call system
Monday 12/14
call Mediacom ,again around . told them the issue , the back story , and what I had done , was one the phone with a tech for awhile before my phone decided to hang up , Called back and got a hold of another tech told him the problem he finally transfer me to TIVO ( NOt the mediacom support ) . talked to TIVO , it seems that my mini boxes on his side that he could see were in a temporary state , they seem to have all different customers accounts on them ( seem to him as a place holder) and not activated. He was unable to correct the problem as they were mediacom equipment/ account problem.
SO I call Mediacom , YET again ( its almost 8 Pm now) was onhold for a bit , when the system said "they dept is closed and to call back tomorrow. ( All the other tech said they have 24/7 support). Call YET again a woman told here the problem , what the TIVO tech had said , said I needed to call this number , I told her this is NOT Tivo , this is your dept , She said yes this is the dept . Called that number IT WAS TIVO. ask the TIVO tech what the problem he confirmed that Mediacom needed to handle it . called MEDIACOM AGAIN. first person said that the boxes WERE on the account and showed active , I asked if there is a transfer of information between TIVO and Mediacom , (i don't think they knew) , they transfer me to the Internet and phone support dept , they could help me. got another "tech" told her what I needed done . see then asked what I had done , I told here what I had done. So she then wanted me to "make sure the connection were tight on the boxes" WTF. I explain to her AGAIN what I had done and what needed , So she ask me for the MAC of my Modem , I ask her if it was my Internet modem MAC she wanted , she said yes , was placed on hold and she came back saying I had internet connected ( Thank I knew that ). told her the problem AGAIN , knew then she was no help , told her I wanted a supervisor , was place on hold , she came back saying the supervisor was on the phone would be 10-15 minutes, started given me a credit for the missing service then said her name( something wasn't clear) and thanks for calling Mediacom ( I thought ok she was placing me on hold or to the supervisor ) NOPE , about 30-45 seconds later the phone hung up.
I need to get hold of a manager cause a supervisor just isn't going to cut it
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