So my contract was nearly up. Paying 125 for 15mbps and starz and encore with DVR, I have my own modem.
Called and spoke to ext 4985....at 877-481-2225 Customer loyalty. (LIke that means anything)
"She" I will call her lol.....was deceptive. I ask specific questions and come to find out later did not get the correct answers.
She offered Tivo and 50mbps and everything else the same as I had before for 116.65 a month. I asked her if that was my monthly bill she responded yes and said its less than what you are paying now. Also I had to remind her I have my own modem. MAKE SURE you remind them!!!
Then she said the second year would be $15 more. it was a 2 year contract. I asked if the Tivo needed anything extra and she responded NO just like your DVR now. I asked her as I was curious as our old Tivo needed a phone line, we had one many years ago...... I asked if the Tivo would cost more than just keeping my current DVR, she said NO, same price.
OK so I said let me call you back, need to speak to the wife..she said cant I just read the agreement and you have 72 hrs to cancel. I said well OK I suppose that would be fine. But I repeatedly said no I need to speak with her.....thats How I got this womans extension because I said I need to talk with my wife and she is not here.
I asked many more details if Tivo was new etc etc and got auth number for it as its sent from Tivo and its brand new......I was very detailed in questions asking everything.
After she read the agreement and I said yes she reviewed the offer, which I appreciated....all of a sudden she said the price was 124.15 a month. I said NO you said 116.65 was my monthly bill. She said NO that does not include tax just the surcharge. I said NO I specifically asked you if what I would be paying each month was 116.65 and you responded yes less than what you are currently paying and you get tivo and 50 speeds not 15. She said NO you did not ask about Tax. OMG I was not about to argue with her. I will just call back.....
I said forget it.....I dont want the service. I apologized even I dont know why as I was very careful to ask everything specifically.
I called back got a rep Jeremy who then told me my service will be 170.03 each month if we dont do something...I said OMG the last rep (SHE) told me it would be 156.55 if I do not renegotiate...he said OH that is before tax and surcharge. I SAID OMG now I learn something more....I asked to speak to a supervisor....WHO finally came on but really did not take the time (lets say I did not feel she was concerned about a LOYAL 1980 customer up until now).....They claim 2002 that I have been with them but i HAVE BEEN A PAYING CUSTOMER SINCE 1980 TO COX CABLE AT FIRST. Like its a big deal thanking me for being a loyal customer and then providing me this type of service.
The supervisor told me they are trained to give the price without tax and surcharge. SO BE AWARE of that...THEY can and will give you the cost of the service after you say yes to the contract and trust me its higher with tax and surcharge after you say YES!!!!!!! I had to basically beg the supervisor to listen to the call....As I also learned after talking with the supervisor about Tivo its $6 more. I said well (SHE) when I asked told me its the same price. Then I asked the supervisor, Janel, if my bill was going to 170.03 or 156.55 and she said YES 170.03. I said Jeremy the last rep told me it was and again conflicting info I was told by (SHE) that it was going to $156.55...Janel said thats before taxes and surcharge. I said OMG......I then said to the supervisor is it true Tivo needs a wireless connection, she said yes and I responded yeah Jeremy just told me not to get it because I have utilization issues going on and that might make things worse..I told her again to listen to the call as (SHE) at ext 4985 told me Tivo needed NO other special connections when I asked her if it hooked up just like my DVR I currently have. Again Janel did not seem that nice or apologetic at all....and I told her that loyal customers need to be told EXACTLY what they are asking and not to play these silly games of giving customers the lower cost before saying yes to a contract since they can easily give you the cost your asking for..THE MONTHLY COST you will pay!!!! I also told her its time Mediacom gave better offers to customers like they do new customers. Its so ridiculous, I shared with her what happened yesterday with my cell service....US cellular....I saw their commercial for phone service to new customers switching over to them.. Get 6 gigs of data...... $40 a month and $300 credit.
I told her I called My US cellular phone company and said to them I have 1 gig of data and pay more than that. They said no problem its done. I said WHAT how can you I am a current customer, they responded and said WE are NOT Mediacom. LOL Later I called US cellular back in disbelief and sure enough I now have 6 gigs of data and a lower bill. The supervisor with Mediacom quickly got rid of me leaving me with NO contract or offer whatsoever after telling her that..... Its very sad that these people care very little about their customers. Some people however with Mediacom are very good and care. Chad (Here) is one of them.
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