Whoever came to setup my internet almost a year ago used a splitter to split the Internet between myself and my neighbors. Apparently this is easier/the guy was lazy. I found out because I added cable to my package and the guy who came to do that told me and fixed it. He did not fix the neighbors (apartment complex).
I've already filed a complaint through the online chat system. They told me they would credit my account by did not tell me an amount. This didn't happen. I also requested that the head of tech contact me after the complaint was filed. This also did not happen. I did this two weeks ago. This is completely unacceptable, if not illegal. Basically I was paying for my own internet connection (as were all my neighbors), but we were sharing one connection, which was spotty and slow - most likely because of this!
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