Anyone else in the Joplin area able to help confirm speed problems that have been going on for about the last week? During the daytime hours everything is fine, but at night and during weekends the download speeds drop around 10mbps regardless of tier, though upload appears unaffected. Mediacom support has been particularly useless as both the social media team or phone support just regurgitate the same script of blaming the router, checking the signal levels (they're fine), then sending the poor techs to the house. I had such a visit yesterday and they shared my frustration at the support people who just blindly schedule these visits instead of looking for a pattern, and they said they've been to several houses in the last several days, all with the same symptoms. I asked how these sorts of things get logged, and they said that their bosses are the ones denying there's a problem just because signal levels appear fine. So when I asked what the plan was, he said he was just taking photos of speed tests while on site and that there would be some meeting days from now where they'll bring it up. Is this really the best Mediacom can do to address an issue?
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