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[IA] Tracert

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Having issues with playing on Chicago servers, where I used to not a while back(took a break from PC gaming). Dealing with customer service is like pulling teeth. They gave me the normal restart modem, its your PC's fault, and contact your modem manufacturer. My ping doubles while inside the Mediacom network. This is my tracert: 1 1 ms 1 ms 1 ms GGKTHNX [192.168.1.1] 2 19 ms 20 ms 8 ms 10.164.79.1 3 9 ms 10 ms 11 ms 172.30.11.109 4 20 ms 19 ms 24 ms 68-66-73-130.client.mchsi.com [68.66.73.130] 5 40 ms 38 ms 38 ms 68-66-72-38.client.mchsi.com [68.66.72.38] 6 39 ms 39 ms 39 ms 68-66-72-61.client.mchsi.com [68.66.72.61] 7 39 ms 38 ms 47 ms 68-66-73-105.client.mchsi.com [68.66.73.105] 8 41 ms 39 ms 40 ms stlo-b1-link.telia.net [213.248.85.84] 9 44 ms 40 ms 41 ms chi-b21-link.telia.net [62.115.121.255] 10 44 ms 40 ms 40 ms chi-b22-link.telia.net [62.115.141.170] 11 41 ms 39 ms 39 ms nuclearfallout-ic-324421-chi-b22.c.telia.net [62.115.154.115] 12 41 ms 41 ms 39 ms c-216-52-143-19.managed-vds.premium-chicago.nfoservers.com [216.52.143.19] and plugged in directly into modem: 1 6 ms 7 ms 7 ms 10.164.79.1 2 8 ms 8 ms 9 ms 172.30.11.109 3 18 ms 21 ms 23 ms 68-66-72-121.client.mchsi.com [68.66.72.121] 4 38 ms 37 ms 37 ms 68-66-72-38.client.mchsi.com [68.66.72.38] 5 37 ms 36 ms 38 ms 68-66-72-61.client.mchsi.com [68.66.72.61] 6 38 ms 39 ms 38 ms 68-66-73-105.client.mchsi.com [68.66.73.105] 7 40 ms 40 ms 50 ms stlo-b1-link.telia.net [213.248.85.84] 8 43 ms 40 ms 41 ms chi-b21-link.telia.net [62.115.123.223] 9 39 ms 40 ms 45 ms chi-b22-link.telia.net [62.115.133.154] 10 45 ms 39 ms 41 ms nuclearfallout-ic-324421-chi-b22.c.telia.net [62.115.154.115] 11 39 ms 39 ms 39 ms c-216-52-143-19.managed-vds.premium-chicago.nfoservers.com [216.52.143.19] Power levels: http://imgur.com/raSuX4y Any help?

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