New to 1gig service with SB8200 modem. Have had problems getting connected to 3.1. First a tech swapped out modem and left. still no 3.1 connection only 3.0. Second tech checked line connection and confirmed no 3.1 service. He then climbed the pole and reconnected to the line for 3.1. After rebooting modem I got connected to 3.1 down. The SB 8200 has lights for download and upload indicating 3.0 or 3.1 connections. Mine indicate download 3.1 and upload 3.0. my connection stats are attached. any help you can provide will be appreciated.
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