[att=1]
I upgraded from my stable 200 megabit service to the 1 gigabit package this afternoon. Speeds are very lacking. I bought an arris sb8200 which was obviously maxing out my 200 mbit package. Downstream light on the sb8200 hasn't turned blue to indicate docsis 3.1.
Called tech support, can't get someone out here until Dec 7th. Was told I'd be getting 2 weeks credit. The guy that came here tonight didn't change anything physically out at the street. The person I spoke to originally told me a filter needed to be removed for the upgraded speed.
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