I figured I'd start a new thread on this. I lost internet on November 29th and called and was told that there was an outage in the area but it's back it just takes a while to come back. I didn't buy that at all but it was late and I was like whatever. The next day November 30th I called and they said my modem was bad and I could either go to the office or have one shipped. So I went to the office and they said no they don't have any and they didn't know why I was told that. So I went home and called again and was told the exact same thing again so I told them that I already went to the office and they didn't have any. I don't think he believed me so he had me on hold for a good 10 minutes and came back and said that they don't have any and one would be shipped and I should have it Tuesday. Well Sunday comes around and I was curious to why I had not received a shipping confirmation. I called to check and was told they had it noted that I was going to the office to get one. Now then I was really getting frustrated which really goes no where with tech support. So come Thursday December 7th I get the new modem and after over an hour of tech support trying to get it to provision I was back in business. So it worked that night and Friday night and was out of town Saturday but Sunday when I got back it was off. I did the whole power cycle of the modem and router and nothing. I called and did the same thing again with tech support and they told me they seen it online but I even bypassed my router and nothing. I told them I wanted a tech support with a new modem tomorrow. She told me the soonest they had was Saturday December 16th. I told them I want it tomorrow or I'm done I've seriously had it. So if a tech does indeed show Saturday I would have had 2 days of service out of 18. What is the problem with Mediacom anyway? The customer service is horrible and they don't care if you leave as they know they are the cable internet monopoly in almost all markets. I am beyond pissed at this point.
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