About 5pm CDT yesterday 8/9/2018, I noticed that my internet went down. I tried all of the obvious troubleshooting steps first, then resigned to my fate and dialed the phone to reach mediacom's internet support. At the time, I was told that they were just declaring an outage in my area and that service would be restored as soon as possible. No biggie. Outages happen. I went to my office to my desktop to set up a monitor to let me know what time the service was restored to ask for a credit.
First thing I tried was a ping to 1.1.1.1...
I'm getting great latency. 10ms
I run a traceroute, and everything seems to be performing normally. I'm thinking, cool, the outage is resolved. I went out for dinner with the family and didn't think anything of it. When I got home about 9pm, I turned on the TV and I noticed that my Roku is complaining about no internet. I start the same steps over again, and I'm still able to reach any server I want, and domain names searches are resolving, but still no internet.
I give up and go to bed.
The kids had a doctors appointment this morning, and having worked at this clinic, I know that they use mediacom as a backbone to the rest of UnityPoint as a whole... On the drive over, I am wondering how the outage will affect my visit. Much to my surprise, they are able to run my health insurance without a problem. Curious.
So, I get home, and I call Mediacom back. I made some account changes yesterday and I wanted to make sure that something didn't get removed that shouldn't have been. They again tell me that there is an outage, and that my local technicians are working on the problem. The further related that there is not an estimated time for services to be restored.
I come home, and I check my monitor, and it is showing 100% uptime, yet I can't reach any website, and most services I try time out. I call a friend at work who owns his business and has commercial internet, and he is having no problems at all. I live in a small town... If we aren't on the same node, we are at least on the same headend.
I do a few more tests, and I find that I can resolve the name of any server, but still can't reach them. I'm drawing the logical conclusion that Mediacom is blocking most services of residential customers for some reason under the guise of a fiber cut.
I know there are some mediacom technicians here, and I would like to question why residential connections are being blocked?
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