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[FL] packet loss for 2 weeks

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1 im hard lined to the modem 2 rented modem unable to verfiy any info about modem singal due to clearfailrue redirect and customer information blocking so here is my story for the last 8 years i have had meh service at best techs say i have a hot signal coming in get the same old story maintenance needs to do it ..well still never changed or got updates saying it fixed had a tech out Friday he retiped the line coming in ... still hot singal no guess there still same issue i would have posted this on the official mediacom forum but o wait thats not there i would only guess to stop the horror story posted there from being seen any way i digress so docsis 3.1 modem 500 /30 i think is the plan im on so i have been having buffing issues to some sites like twitch and spotify thats what started my damnit im going to fix this issue so started thinking of ways i can verfiy the issues for them so i can stop wasting my time on it and get the service i pay very handsomely for so i started ping plotter and ran it to twitch for 3 days and all so did speed tests hoping around diffrnet servers most came back sub 10Mbps still getting that from most servers so 1 my modem is just sputtering out due to signal quality idk may be but i dont know cause well i have no real access to it even better clearfailure redirect to bad page and even if i manual go there is give no diagnostic info only the basic of basic stuff even better i cant disable the built in firewall on it ... and even if it forward ports 2 of 10 trys will it actually open the port i forward ie canyouseeme.org wish i had access to just dmz my self but any way pack loss issues to any were i ping i never drop connection to the local ip aka modem i uploaded some screen shots of my speeds and packet loss again i have verified that its not my lan cable or i would lose packets to the modem ie 192.168.0.1 so this issues is after the lan cable and in the modem / cable line leaving the house or there after ie nothing i can change other then cables on my end of the box ie rent the modem from mediacom so im looking for chad or hell any mediacom emp to look in to the issues and help cause im at my wits end

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