So I am not able to get a connection to the internet of course I called text support got somebody in the states. I had already reset my modem he had me do it again same issue. Could not get any bonded channels. I asked him if there were others offline as well and he said yes there is he was going to report it as an outage. I waited 1 hour called back got somebody in Georgia who was a bit belligerent not really listening to what I had to say. He said I can't speak for the previous Tech. I told him I don't need you to speak for the previous Tech you're telling me there's not an area outage. He said no there's not. I did ask to speak to his supervisor by the name of Aaron. Aaron told me he was going to address the previous call and make sure the guy was better trained. He then scheduled a tech to come out but not until Thursday. Of course as a customer I'm sitting here wondering who is right and who was wrong. Is it an area outage or is there something wrong with my modem? It would be nice to get a Gulf Breeze Tech some of these guys don't deserve to be on the phone talking to customers. Imagine if I would have waited a couple of days and still had no internet only to find out it was not an area outage. Or is it?
↧