Continuing from the technical thread about my having removed the splitter for the TV and modem in my computer room, so that only the modem is connect, to provide more consistent service, where the day after my appointment was rescheduled I got four Mediacom robocalls suggesting I cancel my appointment. (Two on my landline and two on my cell phone.) They hadn't done any work to mitigate my problem, and were already trying to harass me into cancelling?
Why would customer service think that my disconnected set top box, which I'm paying rent for, but not able to watch TV through, is an acceptable situation?
The background I mentioned in the technical thread is that I noted how every time I called in with a cable modem problem, and also explained the general concern that the modem can't stay consistently connected, the CSR would try to sell me their VOIP phone setup, and I would ask if that needs the modem to stay connected all the time, they would say yes, and not realize the absurdity of me using a VOIP setup. I would point out that I'm calling on a copper-wired landline to talk to them, but have never used their Internet service to check into why the landline is not working.
So this week I looked over the Internet, and found that like the field tech I had out a few weeks ago blaming my lack of a consistent connection on the modem did, Mediacom will always blame the modem.
That, along with the fact that the CSRs push selling VOIP rather than seeking to have the Internet connection be stable makes me wonder if giving sub-standard service to the non-VOIP customers is some sort of a deliberate attempt to push people into buying their equipment that allows the VOIP?
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