I tend to get more resolution here than on Twitter, to be honest, so I'm going to stick to here.
I have not been having issues with upload as of lately, save for one off day in November. My issues have been with having the intermittent internet throughout September going into the first two weeks of October before it finally straightened out. The technician that they offered to send out and scheduled in September, the man did not call or show up at the scheduled time and that was the final straw for me as far as the technicians go. At this point, they've done all they can do because this is about the 4th/5th tech visit I've had in the last three years.
I have been asking for a credit for the last month for the issues I had in September and October. I was told a week ago I'd be credited in 48 hours, and was lied to, which is not acceptable to me. Twitter Support refuses to credit me and ignores my complaints about the fact that the technician in September didn't show up, only saying that they never found any issues (again, another lie), and that the field supervisor didn't either (maybe not at the times that he checked). The Twitter Support is refusing to give me any credit, or the name/contact information of the immediate supervisor in my area. Now I am being completely ignored on Twitter, and to me that is not acceptable.
I am frustrated at the situation, and now, I am frustrated at the customer support's lack of care about this issue. I would not be asking for a credit for that time if I wasn't having the issues, and this is only the second time I've done so in relation to internet issues. I should not have to pay for internet for that month that was shoddy half the time I tried to use it.
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