I’m once again experiencing an outage with my internet service, the only product I use from Mediacom. We had the big outage last week, and my house’s service took a little longer than the rest of the neighborhood to come back online, and then experienced another ~24hrs of downtime over the weekend. The technician just came out yesterday and said everything looks good, that the drop looks a little old but still in working order. He said to be sure to mention, if I call with any more downtime, that I own my own DOCSIS 3.1 modem, since support techs may have issues “seeing” it when trying to diagnose issues. The tech I just spoke with didn’t seem to know what that meant, and insisted I needed another technician visit. Is this something that needs to wait another 24hrs, for a second technician to come tell me my signals are good?
On my modem status page, for the DOCSIS Network Access Enabled procedure, my status is Denied. For Connectivity State, after it cycles through trying to resolve with Mediacom’s servers, I get a status of Access Denied. Any ideas on how to fix this?
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