Here's the situation. In 2017 we began getting tv signal degradation when it rained. It wasn't too bad, so we just put up with it. Later last year, however, it became worse and very annoying. We would get garbled channels and lose a bunch of channels on more tvs. A tech came out and replaced several connectors inside the house and also replaced the line going from our house to the pole. Those changes did improve the symptoms, but we've still had some signal degradation to this day. The tvs behind an additional splitter are the ones most affected, as expected. Now, the new and bigger problem. Two weeks ago, when the "polar vortex" plunged down into Iowa, the Mediacom signal suddenly went out completely when the temperature reached about -20 degrees and the wind was howling at about 1:30am. The signal remained out for 2-3 days(Tuesday night until Thursday night or Friday morning). We've learned that the next door neighbors also have Mediacom internet-only service and they went out at the same time. The house next to them, however, did NOT go out. Nor did the house across the street. Nor did our friends two streets over in the other direction. Of course, we called Mediacom and got a tech scheduled to come out the next Tuesday. When the temperature finally rose back to around zero degrees Thursday night or Friday, the Mediacom signal began to flicker back on. When the temperature continued to warm through the weekend, all the way up into the 30s and 40s, the signal remained mostly on with only an occasional very brief garbling or outage. However, on Tuesday morning (this is now last week), the temperature fell to about 15 degrees again and the signal once again went out completely. Unfortunately, by 11:30am, when the Mediacom tech came to our house, the temperature had warmed to about 22 degrees and the signal was back on. The tech, of course, came into the house and checked things and then climbed the pole outside to check up there. Of course, he did not find anything wrong, so he couldn't do anything to help. He gave me his personal work phone number and said to call him the next time the signal went out. Frankly. I should have immediately made another appointment for Friday because I knew it would be very cold again and the signal would likely go out again. Well, it didn't wait until Friday. On Thursday morning we received a bunch of freezing rain. The temperature was in the upper 20s, so the signal did not go out completely, but the rain, as always, caused degradation in the tv signal. By noon, behind the big storm, the temperature crashed quickly. When the temperature dropped below about 20 degrees, the tv and internet began flickering out again. When the temperature dropped into the low teens, the signal was out completely. The temperature remained near zero through Friday and into Saturday morning and the signal remained out completely that entire time. The next door neighbors were also out. I tried calling the Mediacom tech's phone, but he never answered. I tried 20+ times over two days. I called Mediacom to tell them what's going on and begged them to send a tech that day (Friday) because the signal was out and that was the perfect time to come and save us both a lot of future trouble and wasted time. The customer service rep said they couldn't do it. I went ahead and made another appointment for this Wednesday morning when it's expected to be cold again. I then learned the neighbors called and made an appointment for Monday, this morning. Back to the signal, of course on Saturday, when the temperature warmed up to about 10 degrees, the signal once again began flickering back on. For several hours, as the temperature gradually warmed to 15 and then 20, the signal continued to flicker on and off, but gradually remained on for longer periods. Once the temp remained above 20 Saturday evening, the signal remained on, with only an occasional blip. The temperature has remained in the 20s since then and will be near 30 through tomorrow, Tuesday, so of course the signal has remained on and mostly good. A Mediacom tech came to the neighbors' house this morning, but of course he found no problem. I went over and told him all of what has been going on and how it's only affecting my house and the next-door neighbors' house because we get our lines from the same utility pole. The neighbors next to them use a different pole so they've had no problems at all. I told the tech there MUST be something wrong with Mediacom's equipment up on the pole and that the weather is obviously getting into the signal. Unfortunately, as I totally expected, he told the neighbors he couldn't find anything wrong and then left because there's nothing he can do. This is absolutely maddening. At this point we are beyond fed up. There is no excuse for this garbage service. There is very clearly something wrong, but Mediacom refuses to fix it. Their attitude is basically, if the service in on when the tech arrives, too bad, sucks to be you (of course these appointments have to be made days ahead of time because Mediacom doesn't have the people to go out the same day). We still have yet another tech scheduled to come out Wednesday morning, so I'm PRAYING the signal is out at that time. For God's sake, Mediacom, why do you refuse to simply send someone to replace the equipment up on the pole?!? We've been customers for many years, sending $200 a month into Mediacom's pockets. Bleeping do something about this!!!
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