Hi all,
I have been dealing with a problem for a few months, if not longer that has just been on the edge of annoying me enough to try to do something about it.
Basically, multiple times a day, between 2 and 5ish, on average, our internet connection drops out for between 30 second to maybe 120 seconds. It's long enough to kick me off wow, for Google talk to realise we lost our internet and disconnect me, and long enough to where youtube / netflix videos stop.
I'm just looking for some suggestions on how I can get this problem corrected, I have seen a mediacom representative post here and I'm hoping I can contact him (or anyone else who may have advice) and get some help here.
I have read the before asking for help section of the site, and here is my information:
Our home network setup if fairly straightforward, the modem is plugged into a 4 port + wireless router. Most of the computers in the house are hardwired, but we have a few devices that connect wirelessly. The two WoW players in the house both have a wired connection, and this is impacting them the most.
The router is a NetGear WCT524v4, and the modem is an RCA DCM425. According to the main page of what I believe is my modems diagnostic page it's information is as follows:
Software Version: ST52.05.91
Software Model: a806
Bootloader: 2.1.6d
The modem reports a signal strength of -8.2 dBmV, I'm not sure what that means, but there it is.
The speedtest reports a download speed of 5254 Kbps and an upload speed of 2037 Kbps.
Here is the URL for my line quality test:
http://www.dslreports.com/pingtest/ba3295562b73/3118471
I am personally using Windows 7 64 bit, but we may have other OS's on the network, I don't recall at the moment.
The problem is intermittent, but fairly consistent in that I can count on it happening multiple times a day. For a firewall I am just using windows firewall and for AV I am using AVG free.
Please let me know if there is any other information I can provide, and thank you for any assistance that I receive.
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