So I've been chasing a speed fluctuation, intermittent outages, and packet loss issue since around September 2019.
Power and SNR are good typically. Tons of uncorrectable errors on the status along with event logs that seem to match with no response received errors daily along with a constant error type 16 and 24 alternating on channel 200. Few other failures to sync and so on, but logs scroll.
What would everyone say is an average or even "acceptable" uncorrectable error rate for mediacom 500mbit or 1gbit service using an sb8200 and new cabling and terminations from street to modem? I would expect correctable errors and maybe a few uncorrectable errors, but who would say several thousand per channel within a few hours of boot, or 5,000+ within 8-10hours of boot was normal? Some channels worse than others, but I have seen upwards of 110,000 to 118,000 uncorrectables per channel some weeks before I lose visibility of the sb8200 status page. One issue is I have the SB8200 with the firmware issue that I lose visibility of the status and event logs after 48-72hrs, so that makes it difficult to keep close tabs on it.
Was previously 500mbit but bumped to gigabit with hope of maintaining usable speed during work at home orders and remote instruction for my son.
Mediacom blames my hardware or cabling every time and after days of fighting and a multi day outage October into November 2019, a tech finally came out in December.... They confirmed no issues on my side and was a line back to node issue that he saw errors on all channels. Problem still exists and no resolution. Person I worked with directly on my ticket stopped responding and ignored my voicemails. Support denies the tech noted anything. So back to square one without them even bothering to look at the logs.
Won't go into detail on how confident I am that the issue is not on my end other than the tech verifying in December, but I've been through my hardware, terminations, and cabling 1000x over.
But I do love hearing them blame my own equipment and that they can't guarantee speeds over wifi without even asking how I'm testing, what hardware I'm using, or what I'm seeing....
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