When posting a question about a connection issue, please answer these questions first to the best of your ability and post them in your thread.
1. A description of the problem. (i.e. lost connection, slow speeds, high pings, etc.)
1 gig internet has never ran above 600mbps, since June my speeds max out at ~350Mbps. Currently my speeds are around 90Mbps. On a regular basis my connection is non existent even though the modem shows all connections are good.
2. Give a description of any home networking setup you may have. (i.e. router make/ model, hubs, adapters, etc.)
Modem: Arris Surfboard SB8200
Router: Ubiquiti Amplifi HD
3. Modem make, model and firmware version.
Arris Surfboard SB8200
Standard Specification Compliant Docsis 3.1
Hardware Version 6
Software Version SB8200.0200.174F.311915.NSH.RT.NA
4. Signal levels found at »192.168.100.1 if applicable.
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 147000000 Hz 2.1 dBmV 43.0 dB 0 0
1 Locked QAM256 111000000 Hz 1.6 dBmV 42.7 dB 0 0
2 Locked QAM256 117000000 Hz 2.3 dBmV 43.4 dB 0 0
3 Locked QAM256 123000000 Hz 2.4 dBmV 43.4 dB 0 0
4 Locked QAM256 129000000 Hz 1.8 dBmV 42.9 dB 0 0
6 Locked QAM256 153000000 Hz 2.7 dBmV 43.1 dB 0 0
7 Locked QAM256 159000000 Hz 2.2 dBmV 42.7 dB 0 0
8 Locked QAM256 165000000 Hz 2.5 dBmV 42.9 dB 0 0
9 Locked QAM256 171000000 Hz 2.6 dBmV 43.0 dB 0 0
10 Locked QAM256 177000000 Hz 2.4 dBmV 42.9 dB 0 0
11 Locked QAM256 183000000 Hz 2.5 dBmV 43.1 dB 0 0
12 Locked QAM256 189000000 Hz 2.2 dBmV 42.9 dB 0 0
13 Locked QAM256 195000000 Hz 1.9 dBmV 42.8 dB 0 0
14 Locked QAM256 201000000 Hz 1.7 dBmV 42.9 dB 0 0
15 Locked QAM256 207000000 Hz 1.4 dBmV 42.8 dB 0 0
16 Locked QAM256 213000000 Hz 1.3 dBmV 42.7 dB 0 0
159 Locked Other 309000000 Hz 0.3 dBmV 41.0 dB 3451783621 0
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 45.0 dBmV
2 1 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 44.0 dBmV
3 3 Locked SC-QAM Upstream 23000000 Hz 6400000 Hz 44.0 dBmV
4 4 Locked SC-QAM Upstream 16500000 Hz 6400000 Hz 44.0 dBmV
5. A speed test from DSLR.
6. A Line Quality test from here. Please copy & post the URL in the red box! This could take a while, so you might run this first.
https://www.dslreports.com/pingtest/538553544243/3550112
7. Which operating system you use? Windows 98/98SE/ME/2K/XP, etc.
Windows 10
8. Is the problem constant, intermittent, or does it occur at a specific time of day? If it is an intermittent problem, a 24hr smokeping is recommended.
Constant I've set up the smokeping now
9. Include any firewall and/or anti-virus software you have installed and what version you have.
None
I found this website through reddit and was instructed to reach out to MediacomChad. Since i have to wait 8 hours after creating my account to DM a user I decided to post my issues here. TL/DR: my mediacom service started acting up in April. I've had techs out to my house 12 weeks in a row, each time i'm told "there is an issue with the node that this entire area is on" I pay for 1gig speeds and I've never gotten anything over 350Mbps down. On a daily basis i have experience total loss of internet to the extent that I lost my Job in august because of it. Now my speeds are (if i'm lucky) ~90Mbps, mediacom tells me it's my fault for not having one of their routers, the techs continue to tell me its the lines/node my area is on. Each time i have a service call for a lineman to come out the ticket is closed without any resolution. I just don't know what i can do from here and i'm looking for any advice to move forward with. I can't keep affording to pay $120/mo for ~90Mbps speeds while i'm trying to train for a new job.
↧