So if you take a look on the official forums, you will see several pages of customers who had their cablecards disabled by mediacom due to a "malfunction". Given only a small % of customers even know of the forum, how many thousands of customers did this impact? Why did mediacom not proactively research the accounts that were disabled due to a system failure, and fix them? Surely you can run a query in the pairing database to identify unpaired cards during a specific timeframe, then proactively fix the problem you created. Worse, many of the accounts that worked fine until the mass dump by mediacom will still not re-pair the premium channels, requiring tech visits, of which there are many examples the techs cannot fix it (nor tier 2). We are almost a week later from when this started and would like to know what steps are being taken for customers still impacted, and how this will be prevented from reoccuring in the future. It has been no secret mediacom despises having to offer cablecards, and there seems to be hurry to get the problem fixed. Maybe the fcc needs to step in and take a look at what mediacom is doing?
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