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High bit error rate on modem

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Following the network updates last week, I had a tech visit to check my line. He opened a ticket for an issue with the line in my neighborhood and things were going fair until last night. Now, my modem is reporting a bit error rate of around 12% constantly with spikes to 18%. Webpages timeout and all access is spotty at best. Hopefully these "upgrades" will be resolved soon.

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