Please help. I'm growing very tired of poor service and false promises.
Prior to August I had very reliable service. Since August 8 when a Mediacom lineman went up in a bucket and worked on my tap I've suffered constant drop outs (evidenced in previous thread) as well as dropped TV channels by a Pace HD DTA. My next door neighbor reports that he's experienced no problems.
Extensive attempts to make improvements in-house have been futile. I've tried different short quad shield lines properly terminated, different splitters and directional couplers, direct modem connection eliminating the router and all splits, different ethernet patch cords and three different modems (SB6121, SB5101 and Zoom 5341j).
After I posted on the Mediacom service forum outside service was scheduled for 8/22. I was here all day and no one showed up.
After I again posted on the Mediacom service forum. Outside service was rescheduled for 9/10 and unneeded inside service was scheduled for 9/15. I was here all day for the 9/10 outside service and again no one showed up.
Again I posted on the Mediacom service forum and service to repair the drop and/or tap was rescheduled for some undetermined and unknowable future date.
In early September connectivity started to become a major problem with T3 errors resulting in many hours with no connection.
On 9/15 the inside service service guy arrived and checked out all the inside connections and changed one outside compression connector. The drop outs and extended outages continued.
On 9/25, last Thursday, a local Mediacom service man named Reed called me and asked whether my line drop had been replaced by the inside service guy. I said that person was never scheduled to replace the drop and he didn't have a cherry picker to reach the tap near the utility pole. Reed made the dubious claim that the inside guy could have used his ladder to reach the tap which is high and four feet away from the utility pole then he promised to come by that afternoon or the next morning to replace the drop. Reed never showed up Thursday or Friday.
Mediacom comped my last bill for both internet and cable without my asking but I work from home and need internet and VOIP.
For the last four days I've had virtually no connection during high traffic time during the day and occasional outages at night with constant drop outs.
I need someone to come by with a cherry picker to replace my tap and drop. I would think it would be preferable to Mediacom to repair my connection rather than continuing to comp the bill or lose a customer.
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