So service came crawling to a halt tonight, slow to the point of no sites loading at all. Can't be dns problem as no sane person would be relying on their servers to stay up. I just got off the phone with one of their cretins, and all I wanted to do is report the outage knowing the phone operators are the kind of people who couldn't solve a mystery of an untied shoe. Instead I get some bs about how it must be my router and they will send a technician over in a couple weeks to correct it..some of that timely service I've come to know and love. But amidst the incoherent babble and the preprogrammed sales pitch for more service, this time something else was added to the usual script.. He mentioned the tech visit would cost money on my end.Is this the new mediacom business model? Because if so that's just genius. Have your mental midget phone support team schedule truck rolls at the drop of a hat then gouge the customer for it? Bravo.
Update: an hour later and service has returned to normal, but leaving this here because I am curious about their tech "visit" charging policy
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