Before I begin, I currently have a four page thread on Mediacoms official forums here:
https://forums.mediacomcable.com/index.php?topic=25629.0
To sum it up. Since before Christmas, I noticed a dramatic drop in my download speeds occurring only during the evening hours and weekends. Since I've been in contact with Mediacom CSRs both on the phone and forum, I have had all the cables outside my house fitted with new heads with the tech telling me it was the weather (really?). The modem has been replaced, the ethernet cables have been replaced and finally, three techs showed up to replace the line coming from the tap. Before hooking that line up to my house, they tested it directly and still found an issue. (BTW, it took me weeks just to get Techs out here pass 7pm.)
My only small victory so far is that I have finally got them to acknowledge that there is indeed a problem and it has nothing to do with my equipment or the line coming to my house. All signals on my modem are good and despite being told that my area utilization rarely peaks above 50% all research indicates an issue with a node(s).
I'm here in part desperation and part hope that someone can tell me what the problem might me or that a Mediacom representative can aid in getting the ball rolling on resolving this issue. Since the techs came out to replace the line coming from the tap, I've been in this seemingly perpetual loop of; "waiting for a response from area management."
I'm subscribed to 50/5 and I average 5-15/5 during the evenings and weekends. My upload is consistent, the issue is only with my download speeds.
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