Hi,
Help!! I'm having major packet loss issues with my Mediacom service. It only occurs in the evenings. I called support and they defaulted to saying it was a signal issue. I have a straight run from the street to my modem. The only thing in the middle is a grounding block. My computer is directly connected to the modem to rule out any wifi issues.
Can someone assist? I would like to know how I get in touch with someone who understands how to correct this issue. The help desk seemed to be just following a script which has no options for packet loss at night. They just defaulted to "It must be a signal issue at your home." I don't understand how it can be a signal issue if the problems only occur during peak usage hours.
Please let me know if you have any pointers or ideas on how to fix my problem. Thanks for reading.
v/r,
Trey
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--- google.com ping statistics ---
2793 packets transmitted, 2478 packets received, 11.3% packet loss
round-trip min/avg/max/stddev = 25.743/57.106/627.105/50.404 ms
=======================================
Information
Standard Specification Compliant Docsis 3.1
Hardware Version 4
Software Version SB8200.0200.174F.311915.NSH.RT.NA
=======================================
Procedure Status Comment
Acquire Downstream Channel 213000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
16 Locked QAM256 213000000 Hz 6.7 dBmV 38.2 dB 62812 17247
1 Locked QAM256 111000000 Hz 6.5 dBmV 39.4 dB 174392 71225
2 Locked QAM256 117000000 Hz 6.9 dBmV 39.9 dB 159198 63575
3 Locked QAM256 123000000 Hz 6.8 dBmV 39.9 dB 146478 55163
4 Locked QAM256 129000000 Hz 6.5 dBmV 39.9 dB 138322 51168
5 Locked QAM256 147000000 Hz 6.2 dBmV 39.6 dB 111759 37673
6 Locked QAM256 153000000 Hz 6.1 dBmV 39.6 dB 104035 33544
7 Locked QAM256 159000000 Hz 6.1 dBmV 39.5 dB 98110 32550
8 Locked QAM256 165000000 Hz 6.1 dBmV 39.5 dB 93862 29572
9 Locked QAM256 171000000 Hz 6.1 dBmV 39.6 dB 87975 26450
10 Locked QAM256 177000000 Hz 6.2 dBmV 39.4 dB 80767 23878
11 Locked QAM256 183000000 Hz 6.3 dBmV 39.5 dB 74843 21492
12 Locked QAM256 189000000 Hz 6.3 dBmV 39.7 dB 70905 20635
13 Locked QAM256 195000000 Hz 6.5 dBmV 39.8 dB 70040 19922
14 Locked QAM256 201000000 Hz 6.6 dBmV 39.8 dB 65374 19034
15 Locked QAM256 207000000 Hz 6.5 dBmV 39.8 dB 61846 17775
200 Locked Other 261000000 Hz 6.6 dBmV 38.0 dB 262577101 709
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 39.0 dBmV
2 2 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 39.0 dBmV
3 3 Locked SC-QAM Upstream 23000000 Hz 6400000 Hz 38.0 dBmV
↧