Hello, I'm hoping you can help me out. For the last couple of days I have been without internet, even though all my lights on the modem are on and even my computer says it's connected. I have done multiple factory rests on the modem, power cycles, and unscrewed the coaxail. I had a tech out yesterday and of course it magically started working. This morning I'm in the same boat of it not loading any web pages. Everything is hard wired. Coaxail to modem Ethernet cable to PC. I have an Arris sb8200 docsis 3.1 modem of my own which is about 6 months old.
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