So here's my story. Ever since I was forced off my grandfathered unlimited data to the now capped data plan last Sept. I have been getting unusually slow DL speeds when downloading a file and at various speed test sites. Around this time I also found out (from dslreports.com) those who were subscribed to the Mediacom Max (50mbps down / 5mbps up) were being upgraded to the new Ultra package of 105mbps down /10mbps up at no additional cost due to the pricing change. Though I never got anything from Mediacom explaining this, I did notice from their Usage Meter website that this was in fact true.
I decided to let the slow speeds go for now since I was going to get faster internet and I didn't notice much of a difference from day to day, other than my downloads were around 3-6MBps instead of the 10MBps I should be getting. I figured it might just take some time. Well after a month or so I decided that was plenty of time to get everything ironed out and I have had enough. I called support and asked them to look into it, to which the reply was everything was good on their end. It must be something on my end. They could send a tech out but if it turns out that it's not their fault I would be charged a service fee. Me not being made of money, I declined the service call and figured I would do some more investigative work on my end. To no avail. Nothing I did had much of an impact on my speeds.
I called back around November to check into downgrading my service to help save some money and since I'm not getting anything near the speeds I paid for, I might as well drop down a tier. Come to find out I have been over paying this whole time and the Ultra package I pay for is actually $99.90 instead of the $115 I've been paying. And if I wanted to downgrade to the 50mbps I was getting before I would only be saving $5. So I could either have my bill fixed and start paying the ~$100 for the Ultra speeds, or I could save $5 and go back to the Max speeds. I opted for the Ultra still as it was the better deal and for the hope I would one day get the speeds I pay for. I was never credited the amount I over paid.
Cut to a about a week ago. My speeds still have not gotten better in fact I think they are worse overall. I'm pulling a mere 40-60mbps on a good day on an off peak hour but it usually 15-30mbps 90% of the time with a max of 3MBps down. At this point I'm fed up. I'm tired of paying 3x as much for speeds that are on par with Mediacoms lowest tier plan. This time I use Mediacoms live chat to have them look into it. He does the usually, pings my modem, resets my modem, checks the area for outages. Nothing works, he sees no issues. So he requests to send a tech out to which I accept knowing it would be a waste of time but maybe he can do something. Cut to that day, he arrives an hour late (which is fine, whatever). He runs a new cable from my wall, bypassing the splitter I installed to get local channels since I don't subscribe to their cable. I ask him about that, he says I'm not guaranteed those channels either way. I pass it off and figured I'd let him do what he needs to so he too can know the issue is not on my end but on Mediacoms end. He tells me hes going to bypass my router, I said that's fine. He installs a new modem, does some stuff on his little laptop and then runs a couple speedtests, First one, 21mbps, second one 34mpbs, third one 17mbps. New site, 27 mbps, new server, 36 mbps. He tells me he'll be back in a minute and leaves. He comes back maybe 20 minutes later on the phone with "a lead" and asks if he can come out and help. I guess that guys busy so he says he's going to drop a new line to my apartment. He does, comes back and runs more speedtests with the same results. He says there is nothing more he can do, so he's going to pass it off to a lead named Chris who will look at it and get back to me. I asked who can I call if I don't hear from him, he replies, Oh don't worry about that. He might be busy and will get to it when he can. Might take a day or so. I say in my head, OK great so I won't be hearing from him. Then he tells me he checked out the network node I'm on and its at 75% capacity. It might just be a congestion issue and that those with the 105 and 60 mbps packages are the first to feel it since it slows our speeds to make up for the extra capacity, Then he says something that kind of offended me. He tells me I may just have to learn to live with it. Living in an apartment complex like I do I may never get the speed I'm suppose to.
So I'm suppose to live with paying for something I will never get? I can understand if I pay for 105mbps and get 90 most of the time. That is something I can live with. But what I can't live with is not even getting half of what I pay for and being told to deal with it. Because here's the thing, back when I was paying for Max, back before being forced on a data plan and being upgraded to Ultra, before whatever change they did on their end to fuck everything up, I was getting what I paid for, 50mbps solid at least 90% of the time. More than I'm currently getting now. So why is it that when I should be getting more, I'm actually getting less? Did I mention that my Brother also suffers from this same BS and he lives 6 miles away. He's also had a new modem, new line dropped, and had this issue long before the big shift in Sept.
TLDR: Was getting solid speeds at 50mbps on Mediacom Max prior to being forced to new data plan and being upgraded to Mediacom Ultra back in Sept of last year. Now getting less than I was before @ 15-30mbps on a supposed 105mbps Ultra package and being overcharged at the same time. Then get told by tech I might have to live with it since there was nothing more he could do.
Is there some way I can get compensated every month until they get their heads out of their ass and upgrade the network?
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